FAQS

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us at info@shopdeveaux.com to initiate a return.

What should I do if my item arrives damaged?

We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective or damaged. We’ll evaluate the issue and work to make it right for you.

Do you offer exchanges?

The fastest way to get a different item is to return the one you have and make a separate purchase for the new item once your return is accepted. This way, you can ensure you get exactly what you want!

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if your refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. However, once an order is shipped, we cannot cancel it, but you can initiate a return once you receive it.